This February 2022, John Heath Insurance Brokers won the Feefo Platinum Trusted Service award.
Since 2014, Feefo has recognised the businesses who deliver exceptional experiences, using feedback from real customers. Feefo is a leading global customer reviews and insights platform that creates trust between consumers and businesses by adopting a unique approach to only collect verified reviews from real people.
The Trusted Service Awards are unique as they are based purely on feedback from real customers. This means they are a true reflection of commitment to outstanding customer service. Feefo grant ‘Platinum Trusted Service’ awards to businesses who have achieved Gold standard for three consecutive years.
Philip Heath, Director of John Heath Insurance Brokers commented:
“We’re extremely proud to receive this award from Feefo. It means a great deal to us because it’s based on genuine feedback from our clients and, ultimately, keeping them happy is why we come to work each day. The award also recognises just how hard our staff have worked in extremely difficult circumstances.
We’re fully committed to the highest quality of service, so it’s vital for us to listen, understand and respond to feedback. We would like to offer our thanks to each of our clients for their ongoing support and trust.”
This award means even more following another difficult year. Online interactions have soared since the start of coronavirus. People are now 40% more likely to leave feedback after a purchase. This has made it very difficult for those businesses who struggle to respond effectively to customer feedback but represents an opportunity to those that embrace it and action accordingly.
Congratulating John Heath Insurance Brokers, Kim Burgess, Head of Customer Success at Feefo, said:
“The Trusted Service Awards recognise companies who go above and beyond to provide the very best customer experience.
“I’m so impressed by how our customers have overcome the challenges of the past two years. A particular congratulations to our Platinum Trusted Service winners. It’s an extremely tough challenge.
“I can’t wait to see what our customers achieve in 2022.”
Get in touch today!
We are looking forward to helping our clients, both existing and new, throughout 2022 and to maintaining our Platinum Trusted Service status. If you would like to find out more about John Heath Insurance Brokers and how we can help your business, please call us on 01270 252 252, email [email protected] or visit our website at www.johnheath.com.